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Customer SupportOmnichannel AI

Support across every channel, automated

The dealership expanded beyond lead capture to unify customer support across Instagram, Facebook, WhatsApp, and web.

TA

Customer support

Tri-State Auto

tristateautosales.com

The Situation

  • The business needed to move from manual support handling to a single AI-powered hub.
  • Routine inquiries were slowing the team down across Instagram, Facebook, WhatsApp, and web.
  • They wanted faster support without expanding headcount.

What We Built

  • Built an omnichannel AI-driven support ecosystem.
  • Unified all channels into one support dashboard with automated routing and replies.
  • Kept the workflow inside the dealership’s own stack for easy control and scaling.

Results

  • Average response time reduced to under 2 minutes.
  • 80% of support inquiries resolved automatically.
  • All channels unified into a single AI-powered dashboard.
  • 95% customer satisfaction maintained at full automation.

Why It Works

  • The support workflow sits inside the dealership’s own system.
  • Automation can be expanded as customer volume grows.
  • The team keeps control of the process and the data.

Workflow Snapshot

Instagram, Facebook, WhatsApp, and web intakeAI routing and response handlingAutomatic resolution of routine support requestsSingle dashboard for support visibilityEscalation to human agents when neededCustomer satisfaction tracking

Next Step

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